Return & Exchange Policy
Last Updated: [2025-04-09]

At Baby Heaven Nepal, we take great care in delivering quality baby toys and products. Due to the delicate and hygienic nature of these items, we follow a strict but customer-friendly return and exchange policy as outlined below.

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1. Eligibility for Exchange

We only accept exchange requests under the following conditions:

• The product received is damaged, defective, or incorrect.

• You report the issue within 24 hours of receiving the product.

• You provide photo or video evidence of the damage or issue via chat (Messenger, WhatsApp, or Viber).

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2. Exchange Process

If your product is eligible:

• Our team will confirm the issue and check stock availability.

• If the same product is available, we will arrange an exchange at no additional cost.

• If the item is out of stock, we will offer you:

  • A replacement product of similar value, or

  • A full refund to your original payment method or preferred refund option

3. Return Policy

Returns are only accepted when:

• An exchange is not possible due to stock unavailability.

• The product is returned in unused condition and in original packaging (if applicable).

• The return is requested and approved within 2 days of delivery.

Please note: We do not accept returns for reasons such as change of mind, color preference, or minor packaging damage that does not affect the product's use.

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4. Non-Returnable Items

Due to hygiene and safety concerns, the following items are non-returnable and non-exchangeable:

• Teethers, pacifiers, feeding items, or any item used in direct contact with the baby.

• Items damaged due to misuse, mishandling, or not following usage instructions.

5. How to Request an Exchange or Return